The 1% Solution
Curious about this, Tom did some research and found exactly how small the differences are. In looking at the Men’s Downhill in the 2006 Winter Olympics, for example, he found that the difference between a Gold Medal and no medal was 1.08 seconds or .9%.
And no matter where he looked, he found pretty much the same thing. The difference between Gold and no medal averaged about 1%. The difference between Gold and 10th place? About 2%.
Since chances are you’re not going to compete in the Olympics, the real question is what can you learn that you can use in whatever you do. And that’s where Tom comes in. He found three things at the core of that 1% difference – three things you can use to create a comparable level of performance. They’re all in The 1% Solution, scheduled for release in 2009.
Tom Connellan is the author of eight books – three of which have been on various business best-seller lists. Here are his most recent.
Turbulent Times Leadership
Research-based and tested in the crucible of the marketplace. Turbulent Times Leadership for Sales Managers shows the reader how to boost sales in any economic condition. Connellan’s research uncovered skill sets in which leaders of high performing sales reps are 22% more effective than leaders of low performing reps. This book lays out in a step-by-step fashion how to put those three skill sets to work.
If you want to power up your sales in the next 90 days, you need to read Turbulent Times Leadership today.
Bringing Out the Best in Others!
Everyone knows someone who’s underperforming. Now they can have the power to change that.
Tom’s research uncovered three keys that are common to 21 of the first 23 astronauts, 45 percent of the female world leaders between 1960 and 1999, 55 percent of Supreme Court justices, 2/3 of the people listed in Who’s Who, and over half of the U.S. presidents.
These three keys unlock peak performance in the people you live and work with. They enable business leaders, music teachers, coaches, educators, parents, and others to consistently get that extra 10 to 20 percent needed to make a significant difference in profitability, performance, teamwork, and grades. They have been proven to work, time after time.
If you’re a coach, educator, parent, or business leader – and you want to boost the performance of those around you – you need to read this book today.
Inside The Magic Kingdom
Now you can look in Mickey’s briefcase! As an outsider, Tom takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way that just may change the way you conduct business.
Based on hours of interviews and discussions with present and former Disney employees, Inside the Magic Kingdom discloses the secrets behind Disney’s success . . . and explains why, of its millions of guests each year, over two-thirds are repeat customers.
This upbeat, easy-to-read book illustrates clear, solid principles with examples that are well-known to Disney insiders but virtually unknown to outsiders – until now. The principles that drive the magic of the Magic Kingdom are disclosed in this fun, easy-to-read book. It reveals seven key lessons that can be applied in any company and provides powerful examples that will help employees at any level become more customer focused.
One executive called it the “only business book ever written that will make you a hero to your kids.”
Sustaining Knock Your Sock’s Off Service
By Tom Connellan and Ron Zemke
Many companies have started customer loyalty initiatives. Few have sustained their early momentum. This book combines the fields of customer loyalty and organizational psychology to explain why those early efforts come to an abrupt halt, lose their momentum, or fade slowly into the sunset. More importantly, it shows you how to avoid those common maladies and maintain an intense level of customer focus at all times.
If you’d like to have world-class customer service be an everyday occurrence in your organization, this book is your insurance policy.
You can buy any of these books from your favorite bookseller or online.