The 1% Solution
If you’re like most of us, you’ve probably noticed that the difference between top athletes
seems to be very small - but you’ve perhaps not observed exactly how small those differences are.
Curious about this, Tom did some research and found exactly how small the differences are. In
looking at the Men’s Downhill in the 2006 Winter Olympics, for example, he found that the difference
between a Gold Medal and no medal was 1.08 seconds or .9%.
And no matter where he looked, he found pretty much the same thing. The difference between Gold
and no medal averaged about 1%. The difference between Gold and 10th place? About 2%.
Since chances are you’re not going to compete in the Olympics, the real question is what can you
learn that you can use in whatever you do. And that’s where Tom comes in. He found three things at
the core of that 1% difference - three things you can use to create a comparable level of
performance. They’re all in The 1% Solution, scheduled for release in 2009.
RECENT BOOKS
Tom Connellan is the author of eight books – three of which
have been on various business best-seller lists. Here are his most recent.
Bringing Out the Best in Others!
Everyone knows someone who's underperforming. Now they can have the power to change that.
Tom's research uncovered three keys that are common to 21 of the first 23 astronauts, 45 percent of the
female world leaders between 1960 and 1999, 55 percent of Supreme Court justices, 2/3 of the people listed
in Who's Who, and over half of the U.S. presidents.
These three keys unlock peak performance in the people you live and work with. They enable business
leaders, music teachers, coaches, educators, parents, and others to consistently get that extra 10 to 20 percent
needed to make a significant difference in profitability, performance, teamwork, and grades. They have been proven
to work, time after time.
If you're a coach, educator, parent, or business leader - and you want to boost the performance of those around
you - you need to read this book today.
Buy Bringing Out the Best in
Others! from Amazon.com -
click here!
Inside The Magic Kingdom
Now you can look in Mickey’s briefcase! As an outsider, Tom takes you inside the incredible Disney service culture
and presents simple, powerful concepts in a fun, memorable way that just may change the way you conduct business.
Based on hours of interviews and discussions with present and former Disney
employees, Inside the Magic Kingdom
discloses the secrets behind Disney’s success . . . and explains why, of its millions of guests each year, over two-thirds
are repeat customers.
This upbeat, easy-to-read book illustrates clear, solid principles with examples that are well-known to Disney insiders
but virtually unknown to outsiders – until now. The principles that drive the magic of the Magic Kingdom are
disclosed in this fun, easy-to-read book. It reveals seven key lessons that can be applied in any company and provides
powerful examples that will help employees at any level become more customer focused.
One executive called it the "only business book ever written that will make you a hero to your kids."
Buy Inside The Magic Kingdom from
Amazon.com - click here!
Sustaining Knock Your Sock’s Off Service®
By Tom Connellan
and Ron Zemke
Many companies have started customer loyalty initiatives. Few have sustained their early momentum. This book combines the fields
of customer loyalty and organizational psychology to explain why those early efforts come to an abrupt halt, lose their momentum, or
fade slowly into the sunset. More importantly, it shows you how to avoid those common maladies and maintain an intense level of
customer focus at all times.
If you’d like to have world-class customer service be an everyday occurrence in your organization, this book is your
insurance policy.
Buy Sustaining Knock Your Sock’s Off
Service® from Amazon.com - click
here!
See all of Tom
Connellan's books at Amazon.com - click
here.
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The 1% Solution