Turbulent Times Leadership

Let Tom show your leadership team how to keep everyone fully engaged, highly motivated, and performing well in a challenging environment.

Tom Connellan can do that for you because he combines his research into high performance with his experience as an entrepreneur and CEO to deliver actionable ideas that can be put to use immediately. Here are just five of the keys Tom finds boost team performance in turbulent times.

1. Acknowledge present reality. Doing so requires a brutal assessment of the facts something that is frequently not thoroughly done because of a misguided attempt to be "optimistic." But once you know where you are, you can create a new sense of reality. This isn’t a "positive thinking" or "dare-to-be-great" panacea but a firm belief in success. Tom shows you six ways to create this belief in your team within 24 hours.

2. Capitalize on The Inverted Motivation Curve. You’ll also find out how improper application of the Inverted Motivation Curve can actually decrease motivation in challenging times and how proper use can release a torrent of motivation.

3. Apply Behavioral Leverage. By researching Olympic athletes, Tom’s uncovered a unique way business leaders can jump-start performance within 72 hours. Tom coined the term "Behavioral Leverage" to describe this process.

4. Ask different questions. In a challenging environment, there is one question you should never ask the members of your team (but most people do because they’re unaware of its devastating impact) and two questions you should always ask. Tom demonstrates the difference between these and shows how the one you should avoid keeps everyone rooted in the past and the two you should ask propel everyone forward.

5. Change your feedback ratio. In turbulent times, most leaders have a positive to negative feedback ratio of 1 to 5 - that is, one piece of positive feedback to five pieces of negative feedback. The best ratio is just the opposite - five pieces of positive feedback for every piece of negative feedback. Tom explains exactly how to get a 5 to 1 ratio without slipping into a sappy "we are all so happy" style of leadership.

Tom concludes by pointing out that most everyone can improve some metric by 1%. He notes that his research into Olympic performance shows that the difference between a Gold Medal and no-medal finish averages about 1%. In the men’s downhill in the 2006 Winter Olympics, for example, the difference between first place and fourth place was 1.08 seconds or .9%. Between 1st and 10th place, the average is about 2%.

As part of his concluding remarks, he pulls out his Olympic torch, talks about the Olympic spirit, and points out that the difference between the winners and everyone else is not that the winners are 100% better than everyone else - they’re usually just 1% better in 100’s of things.

(Note: if you’d like to arrange some small group photos with Tom’s Olympic torch, let us know and we’ll see if Tom’s schedule can accommodate that request.)


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