Tom’s research on high performance over the last twenty years has covered astronauts, CEO’s, Rhodes Scholars, female world leaders, manufacturing operations, top students, top performing sales reps, military achievers, U.S. presidents, and others.

His research shows that the leaders of high performing teams consistently treat team members differently in 3 different arenas - they believe in them; hold them accountable; and provide a supportive environment. 

His research into sales managers, for example, showed that the managers of high performing reps score 22% higher in their ability to create belief, accountability, and support than do the managers of low performers.  Because these three factors form the basis for a solid performance management system, company after company have used them to boost performance.

As your next business keynote speaker, Tom will deliver this three-fold message to your leadership team:

1. "Believe in them."

2. "Hold them accountable."

3. "Provide a supportive environment."

Most leaders use some degree of all three skills; very few use all three in a manner that consistently gets the performance levels they want. Some overdo accountability and underdo support. Some overdo support and underdo accountability.

Everyone knows someone who's underperforming in some way. And now you can give your managers a set of proven tools that permanently turns around marginal performers within 60 days, boosts and sustains the achievement level of good solid performers, and consistently maintains the already stellar results of top performers!

Key points in this toolkit include:

• How to handle difficult discussions.

• How to get whole-hearted commitment rather than tacit compliance.

• The five coaching steps necessary to "supportively confront non-performance."

• Why "playing to win" is considerably different than "playing not to lose" and how to get each individual playing the right game.

• Why most performance improvements are temporary and how to make them permanent.

• The one feedback technique that is even more punishing than punishment – and why most leaders inadvertently overuse this technique without even realizing it.

• How proper use of the Pygmalion Effect will impact performance within 24 hours.